Returns and Defective Products Policy

1. All Sales Are Final

Except for products that Wild Roots verifies are defective, all purchases are final. We do not accept returns, refunds, credits, or exchanges for buyer's remorse, a change of mind, personal preference, taste, perceived results, ordering mistakes, duplicate orders, sale pricing, or any other reason unrelated to a verified product defect.

For health and safety reasons, opened, used, or unsealed products cannot be returned unless Wild Roots verifies that the product is defective. Unopened non-defective products are also final sale.

2. What Qualifies as a Defect

A product may qualify as defective when evidence shows that it:

• arrived materially damaged in transit;
• arrived with its safety seal broken or compromised;
• has a material manufacturing defect that prevents its intended use;
• is materially different from the item shown on the confirmed order; or
• was the wrong item or quantity because of a Wild Roots fulfillment error.

The following do not qualify as defects: personal preference; dissatisfaction with taste, aroma, color, texture, consistency, or perceived results; expected variation in natural ingredients; minor packaging variations; damage caused after delivery; improper use or storage; failure to follow instructions; normal wear; an incorrect address supplied by the customer; a refused delivery; or a package that a carrier marks as delivered but the customer cannot locate.

3. Report a Defect Within 7 Days

You must email info@wildrootshemp.com within 7 calendar days after the carrier records delivery. Claims received after that period may be denied to the fullest extent permitted by law.

Your claim must include:

• the order number and purchaser's name and email address;
• a clear description of the claimed defect;
• clear photographs or video showing the product, defect, packaging, shipping label, and safety seal;
• the lot or batch number, when present; and
• any other information reasonably requested to evaluate the claim.

Keep the product, shipping carton, packing materials, and all packaging until Wild Roots finishes reviewing the claim. Discarding any of these materials before review may prevent verification and may result in denial.

4. Review and Return Authorization

Wild Roots may request additional evidence or require the product to be returned for inspection. Do not send any product back unless Wild Roots first provides written return authorization and instructions.

Returns sent without written authorization may be refused and will not qualify for a refund, credit, or replacement. Wild Roots will determine whether a claimed defect is verified based on the order record, submitted evidence, available product information, and any inspection.

5. Remedy for a Verified Defect

If Wild Roots verifies a defect, Wild Roots will choose, in its discretion, to replace the affected item with the same or a reasonably comparable item, or refund the purchase price paid for the affected item. This is the sole remedy provided under this policy.

Only the verified defective unit is eligible. Other items in the order, non-defective bundle components, shipping charges, promotional items, and complimentary gifts are not refundable unless required by applicable law or Wild Roots determines that its fulfillment error warrants otherwise. Complimentary gifts have no cash value.

6. Approved Return Shipping

If Wild Roots requires a physical return, we will provide return instructions and, for a verified defect, a prepaid shipping label. The authorized item must be shipped within 7 calendar days after authorization and must include all requested packaging and materials.

If inspection does not verify a defect, Wild Roots may deny the claim. The customer may be responsible for any cost to have a non-defective item shipped back to them.

7. Shipping Problems

Visible damage in transit must be reported through the defect process above. A package marked delivered by the carrier but not located by the customer is not a product return and does not automatically qualify for a refund or replacement. The customer should first check the delivery location, household members, neighbors, and the carrier, then contact Wild Roots for available assistance.

Orders returned because of an incorrect address, refusal, failed delivery attempt, or other customer-caused delivery issue are not defective and are not eligible for return or refund under this policy.

8. Purchases From Other Sellers

This policy applies only to products purchased directly from wildrootshemp.com. Claims for products purchased from another retailer, marketplace, reseller, or unauthorized seller must be directed to that seller and are subject to that seller's policies.

9. Rights Preserved by Law

This policy does not exclude, restrict, or modify any right or remedy that cannot legally be excluded, restricted, or modified. Where applicable law requires a different result, that law controls only to the extent required.